Products and Services
Whitehaven & Home operates the Site as an online store for the sale and purchase of retail goods. Most of our products therefore are placed on demand with our suppliers.
The Site may contain information from a number of suppliers of retail products. The Site provides you with the opportunity to purchase goods or services provided by suppliers to Whitehaven & Home for sale on the Site.
We are not an agent for the suppliers, nor are we an agent for any third party suppliers of any goods or services that are advertised on the Site.
Information contained on the Site about goods and services offered by a supplier is provided by that supplier. We do not monitor, verify or endorse information submitted by suppliers for posting on this Site and you should be aware that such information may be inaccurate, incomplete, out of date and may change at any time.
Lead times quoted are an estimate only as provided by suppliers and may vary. Customers will be notified as soon as practicable of any changes.
All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason.
If your order is cancelled as a result of the stock not being available immediately and you don’t wish to wait for it to come into stock we will refund you in full.
In the unlikely event that a product is unavailable, we reserve the right to cancel your order prior to dispatch. We will contact you by email as soon as possible to let you know.
No change of mind refunds after delivery.
Once an order is placed you will receive an automated email confirming that we have received your order and processed payment. This email is provided for convenience only and is not a guarantee that the ordered goods are available or in stock. If a product is not available, we will contact you to advise you of the item/s not in stock and discuss the estimated time of arrival or an alternative product (if available).
If you purchase a product or service from us, we may request certain Personally Identifiable Information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
As a condition of your use of this website, you warrant that:
(a) you are at least 18 years of age; (b) you will use this website only in accordance with these Website Conditions; and (c) the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.
You may only use this website for lawful purposes. When using this website, you must not:
(a) impersonate any person or entity;
(b) make any fraudulent speculative or false enquiries or bookings;
(c) post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
(d) knowingly transmit any virus or other disabling feature to the website;
(e) interfere with, disrupt, or create an undue burden on the website or the associated systems;
(f) frame or mirror any part of the website without our written approval; or
(g) except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.
Non-commercial use only
You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.
All references to $ and dollars on this website are in Australian currency.
Reproduction of colours is as accurate as possible, but please note colours instore may vary slightly from what is displayed on your monitor.
Liability of Whitehaven&home
Your use of this website or any information on this website is entirely at your own risk. Whitehaven&home makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Whitehaven&home expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by Whitehaven&home of those internet sites, nor does Whitehaven&home make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. Whitehaven&home expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.
This website and its contents are the property of Whitehaven&home and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited.
Intellectual property and trademarks
Whitehaven&home is the owner or authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to Whitehaven&home in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of Whitehaven&home’s intellectual property is prohibited without the prior written permission of Whitehaven&home. Nothing contained in this website should be construed as giving you any right in or licence to any of the intellectual property on or associated with this website.
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. Whitehaven&home makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law) Whitehaven&home will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.
This website has been designed for use within Australia. By accessing this website you are agreeing that the Courts of New South Wales, Australia will deal with any disputes which may arise between you and us, and that the laws of New South Wales, Australia shall be the applicable law.
Collection of Information
In order to use the Whitehaven&home online payment service, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Whitehaven&home is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website or online payment service.
Use of Collection Information
Any details collected from Whitehaven&home customers is required in order to provide you with our online payment service, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our online payment service, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security of our online payment service, you can email us at firstname.lastname@example.org
Whitehaven&home uses Personally Identifiable Information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com. You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.
Whitehaven&home may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your Personally Identifiable Information for any other purpose. Whitehaven&home does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Whitehaven&home site to external entities are not covered within this policy.
SHIPPING & DELIVERY
All the details available on our Shipping & Returns Policy page.
All the details are available on our Returns Policy page.
Whitehaven&home uses either Paypal or the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.
- Payments are fully automated with an immediate response.
- Whitehaven&home, or any outside party, cannot view your complete credit card number.
- All transactions are performed under 256 Bit SSL Certificate.
- All transaction data is encrypted for storage within Stripe data centre, further protecting your credit card data.
- Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Whitehaven&home.